Shipping policy
Shipping Policy
Last updated: March 2026
Thank you for shopping with WoodSpan Puzzles.
1. ORDER PROCESSING
Orders are processed and shipped within 1–3 business days after purchase confirmation.
2. SHIPPING METHODS
We ship all orders using trusted international carriers:
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UPS Express
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FedEx
- Widect (Turkish Airlines Cargo)
All shipments include tracking information.
3. DELIVERY TIMES
Estimated delivery times:
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Europe: 2–3 business days (UPS Express/Fedex)
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United States: 2–3 business days (UPS Express/Fedex)
⚠️ Delivery times may vary due to customs procedures, holidays, or unforeseen delays.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on destination and order value.
Promotional free shipping offers may be available.
5. CUSTOMS & DUTIES
For international orders:
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Customs duties, taxes, or import fees may apply depending on your country
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These charges are the responsibility of the customer unless otherwise stated
We aim to minimize additional charges whenever possible.
6. ORDER TRACKING
Once your order is shipped, you will receive a tracking number via email.
7. DELIVERY ISSUES
We are not responsible for:
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Delays caused by shipping carriers
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Customs clearance delays
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Incorrect shipping information provided by the customer
8. CONTACT
For shipping-related questions:
We strive to deliver your order as quickly and safely as possible.